Nova Metrics
Nova Metrics
Solar Intelligence

Frequently asked
questions

The platform, your trial, billing, and how we handle your data.

1.0

Getting started

Solar Intelligence is Nova Metrics' proposal and system-sizing platform for South African solar installers. It designs NRS 097-2-1 aligned PV systems, selecting panels, inverters, and batteries for a client's load, and generates a branded PDF proposal in minutes. Every figure comes from a structured engineering calculation, not a guess.

It's built and operated by Nova Metrics (Pty) Ltd, South Africa.

Click Start free trial. Enter your company name and email, no card required. You'll get a login link by email, set your password, and you're in. Under two minutes.

Your 14-day free trial includes full access:

  • Unlimited system designs (solar array, battery, inverter sizing)
  • NRS 097-2-1 compliance checks on every design
  • Branded client proposals, residential and commercial
  • Access to the shared hardware database (panels, inverters, batteries)
  • Load Builder with appliance catalogue and quick templates
  • 25-year financial model with NERSA tariff escalation rates

No card required to start. After 14 days, a subscription is required to keep generating proposals.

Yes. Under My Hardware, upload your own panel, inverter, and battery pricelist. The system uses your prices for every calculation and proposal. Until you upload your own list, the shared Nova Metrics hardware database is used as a fallback.

2.0

Billing and subscriptions

Your system design tools stay accessible, but generating new proposals requires an active subscription. Your data and every proposal you've already generated are never deleted. Subscribe any time from the Billing page inside the platform.

Yes. Cancel from your account settings whenever you like, no cancellation fees. Access continues until the end of your current billing period.

3.0

Data, privacy, and compliance

Yes. Nova Metrics (Pty) Ltd is registered with the Information Regulator of South Africa under the Protection of Personal Information Act (POPIA).

StatusPOPIA registered
Information Regulator reg. no.2026-016677
Registration date19 May 2026
Information OfficerReuben Siwela

For privacy or data access requests, email compliance@novametricsgroup.com.

Your data is stored and processed on Supabase. Nova Metrics has a fully executed Data Processing Addendum (DPA) with Supabase that governs how your data is handled.

DPA referenceTSTVZ-BKVYE-BJ8JZ-YJGZ6
Signed19 May 2026, Reuben Siwela, Director
Governing lawIrish law (EU SCCs)
Supabase roleData processor
Nova Metrics roleData controller

Under this DPA, Supabase is contractually barred from selling your data, using it for advertising, or processing it outside the scope of running Solar Intelligence for you.

At registration:

  • Company or business name
  • Business email address
  • Contact person name (optional)
  • Contact number (optional)
  • Accreditation details (optional, added later in your profile)

While you use the platform, we also store system designs and proposal records you generate, hardware pricelists you upload, and usage data for improving the platform.

We do not collect your clients' personal information directly. Any client details you enter (name, email, address) are stored under your account, and you remain the data controller for that information under POPIA.

For the duration of your account. If you close your account, you have 30 days to request a copy of your data in a standard format. After that, everything is permanently deleted from Nova Metrics and Supabase systems.

You can request early deletion any time by emailing compliance@novametricsgroup.com. Requests are processed within 10 business days.

Yes, by Supabase, to industry standard:

  • At rest: AES-256 on all disks and backups, with per-project keys protected by FIPS 140-2 compliant HSMs
  • In transit: TLS 1.2 with modern cipher suites on every connection
  • Backups: Daily, encrypted, stored independently of live project resources

Passwords are never stored in plain text, only hashed and salted values.

No. Under our DPA with Supabase and our own Privacy Policy, we're barred from selling your data, sharing it for advertising, using it outside the direct business relationship, or combining it with other customers' data without legal basis.

The only sub-processors that ever touch your data are infrastructure providers listed in the Supabase DPA, for hosting only.

  • Right to access, a copy of the personal data we hold about you
  • Right to correction of inaccurate or incomplete data
  • Right to deletion of your personal data
  • Right to object to certain types of processing
  • Right to complain to the Information Regulator of South Africa at www.justice.gov.za/inforeg

To exercise any of these, email compliance@novametricsgroup.com. We respond within 10 business days.

When you enter a client's name, email, or address to generate a proposal, you are the data controller for that data. That means you're responsible for having a lawful basis to collect it, informing your client it's being processed, obtaining consent where required, and handling their access or deletion requests.

Nova Metrics acts as your data processor, storing and processing it only to generate the proposal you requested.

On Supabase infrastructure hosted on AWS, in the Cape Town (af-south-1) region. Your core account and proposal data stays in South Africa. Supabase's global sub-processors may process usage and support metadata in other regions.

4.0

Technical and system design

Every design is checked against NRS 097-2-1, the South African grid connection standard for small-scale embedded generation. The platform enforces:

  • DC/AC ratio between 1.0 and 1.5 (target 1.3:1)
  • LiFePO4 battery depth of discharge at or below 85%
  • Inverter sizing at 1.3× peak load, a safety margin
  • Performance ratio of 80% and system availability of 97% (SA spec)
  • NERSA SSEG registration thresholds flagged per system size

The 25-year model uses NERSA-published tariff escalation (8.76% for 2026, 8.83% for 2027, then 5% per annum conservatively), panel degradation of 0.55% a year, annual O&M and insurance at 2% of capex, and battery replacement at year 10 (70% of battery cost). NPV is calculated at a 12% discount rate.

These are projections. Actual savings depend on your client's real consumption, tariff changes, and system performance. We recommend presenting them as indicative estimates, and the platform marks them that way by default.

The platform is built primarily for desktop, you'll get the best experience on a laptop or desktop browser. Registration and login are fully mobile-responsive. On-site mobile access to the sizing engine works but is best on a tablet or large phone in landscape.

Still have
a question?

Email us, we reply within one business day.